Privacy & Cancellation Policy – Go Japan Guides
Last updated: January 2026

1. Information We Collect
We collect information necessary to provide our tour services, including:

• Personal details: name, email, phone number, nationality.

• Booking details: selected tour, dates, number of participants, preferences.

• Payment information: processed via secure third-party providers; we do not store credit card details.

2. Use of Your Data
Your information is used to:

• Process and manage bookings

• Communicate regarding reservations or inquiries

• Provide personalized tour services

• Improve our website and services

• Comply with legal obligations

3. Data Sharing
We do not sell or rent personal data. Information may be shared with:

• Tour guides and local partners

• Payment providers

• Legal authorities if required by law

4. Cookies
Cookies help ensure website functionality, analyze usage, and improve experience. You can manage cookies via your browser settings.

5. Data Retention & Security
Data is retained only as long as necessary and protected with appropriate technical and organizational measures.

6. Your Rights
You may access, correct, delete, or restrict processing of your data, or withdraw consent by contacting us at contact@gojapanguides.com.

7. International Transfers
Data may be processed or stored in Japan; safeguards are in place to protect your information.

8. Cancellations

• More than 14 days before the tour: free

• 7–14 days before: 30% fee

• 2–7 days before: 50% fee

• Less than 48 hours: non-refundable

Contact
Go Japan Guides
Email: contact@gojapanguides.com